FAQ

What does The Book Nook Washington sell?

We sell a wide selection of new and used books across various genres. Each product listing clearly indicates the condition of the book so you know what to expect.

Where are you located?

Our mailing address is:
641 N Cummings Ln
Washington, IL 61571
United States

How can I contact you?

You can contact us using the following methods:

We aim to respond within 1–2 business days.

Orders and Payments

What payment methods do you accept?

We accept secure payments processed through Shopify’s certified payment system. This includes major credit cards and other payment methods supported by Shopify.

Is my payment information secure?

Yes. All payments are processed through Shopify’s secure payment processor using industry-standard encryption to protect your personal and financial information.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

Shipping

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

We offer free standard shipping on all orders within the United States.

How long does delivery take?

Estimated delivery time is 3 to 8 business days, which includes:

  • Handling time: 1–5 business days

  • Transit time: 2–3 business days

How can I track my order?

Once your order ships, you will receive a tracking number by email.

Returns and Refunds

What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery.

Do you accept exchanges?

Yes, we accept exchanges within 30 days of delivery.

How long do refunds take?

Refunds are processed within 14 business days after the returned item is received and inspected. The refund will be issued to your original payment method.

Is there a restocking fee?

No. We do not charge restocking fees.

How do I start a return?

Contact us at booknookwashington@gmail.com or call +1 (309) 508-7323 with your order number and reason for return.

Products

Are your used books in good condition?

Yes. We make every effort to accurately describe the condition of used books. Some normal wear may be present, and details are provided in the product description when applicable.

What if I receive a damaged or incorrect item?

Please contact us within 30 days of delivery. We will work with you to resolve the issue with a replacement, exchange, or refund.

Additional Questions

If you have any other questions, please contact us:

Email: booknookwashington@gmail.com
Phone: +1 (309) 508-7323

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Sunday: Closed