Refund & returns

At The Book Nook Washington, we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and options in accordance with applicable consumer protection laws and Shopify and Google Merchant Center requirements.

Return Eligibility

We accept returns for both defective and non-defective items within 30 days of delivery.

To be eligible for a return:

• The item must be in the same condition as received.

• The item must be unused or in its original condition.

• The item must include all original packaging, if applicable.

• Proof of purchase (such as order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Exchanges

We accept exchanges within 30 days of delivery for eligible items. If you wish to exchange an item, please contact us first to arrange the exchange.

Return Methods

Returns are accepted using the following methods:

• By mail

• In store at our mailing address

Return Address:
The Book Nook Washington
641 N Cummings Ln
Washington, IL 61571
United States

Return Shipping Costs

• A return label may be included in the package when applicable.

• There is no restocking fee for returns.

• If a return label is not included, customers should contact us to request return instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Refund processing may take up to 14 business days after the returned item is received and inspected.

• Your bank or payment provider may require additional time to process the refund.

Original shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect item.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We will work with you to provide a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items may not be eligible for return:

• Items returned more than 30 days after delivery

• Items not in their original condition

• Items damaged due to misuse or improper handling

How to Start a Return

To initiate a return or exchange, please contact us:

Email: booknookwashington@gmail.com

Please include your order number and reason for return in your message.

Processing Time

• Return request review: 1–3 business days

• Refund processing after approval: up to 14 business days

Compliance with Payment Processor Requirements

All refunds are processed through secure payment system and will be issued to the original payment method used at checkout.