Shipping Policy
Thank you for shopping with Thebooknookw. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
2. Shipping Time
Thebooknookw aims to deliver orders within 3–8 business days after processing.
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on factors including:
- Shipping destination
- Carrier delays
- Weather conditions
- Public holidays
- Customs processing (for international shipments)
- Other circumstances beyond our control
3. Shipping Locations
We currently ship to eligible locations where our products and services can be legally delivered. Availability may vary depending on destination and carrier service coverage.
If we are unable to ship to your location after an order has been placed, we will contact you to discuss available options.
4. Shipping Costs
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed. Customers are responsible for reviewing shipping costs prior to submitting an order.
5. Order Tracking
When tracking information is available, customers may receive a shipping confirmation email containing tracking details. Tracking updates are provided by the shipping carrier and may require time to appear after shipment.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Thebooknookw is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.
7. Lost, Delayed, or Damaged Shipments
If your order arrives damaged, is significantly delayed, or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Resolution options may vary depending on the circumstances and carrier findings.
8. Delivery Confirmation
An order may be considered delivered once the shipping carrier reports successful delivery to the address provided by the customer. Thebooknookw is not responsible for packages lost, stolen, or misplaced after confirmed delivery.
9. International Orders
For international shipments, customers may be responsible for customs duties, import taxes, fees, or other charges imposed by local authorities. These charges are not included in product or shipping prices unless otherwise stated.
Customs clearance procedures may cause additional delivery delays beyond our estimated shipping timeframe.
10. Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon posting to this page.
11. Contact Information
If you have questions regarding shipping, delivery, or order status, please contact us:
Thebooknookw
1638 Washington Rd, Washington, IL 61571, United States
Email: contact@thebooknookw.com
Phone: 1 (309) 679-7356